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Packing and Delivery

Ordering

Please order before 10am Tuesday for delivery on Friday. Your delivery can arrive any time during business hours - usually by 4pm, however, occasionally traffic issues can delay this.

When you order please make sure you include your phone number and correct door number and postcode. If the property is hard to find please add directions in the address fields - for example: 9 Gladys Road ("hidden behind number 10") this helps us hugely to get to you on time.

If you realise you have made a mistake with your order or need to alter the address please email nicola@littlelondondeli.co.uk as soon as possible.

Who delivers the products?

For local customers we drop in person and further afield we use APC. We chose them to support our local hub in Frome and they give brilliant customer service and have a 98%+ delivery on time record.

Where do you deliver?

We deliver across the UK except Ireland and the Scottish Highlands.

What is the delivery charge?

We charge £6.99 for delivery which covers part of the cost of couriers. We cover the remaining charge and cost of the environmentally sustainable packaging. 

Do I need to be in for delivery?

If you are not in when the delivery arrives the order can be left in a safe place if you leave a note for the driver on the door.

Is your packaging environmentally friendly?

Delivery boxes

We ship to you in boxes that are made from 95% recycled cardboard in a carbon neutral manufacturing process.

Chilled packaging

We use Wool liners to wrap the chilled components of your order. These liners contain one of nature’s best insulators - sheep’s wool! This can then be added to your compost and the outer liner put in with your plastic, or if you do not compost at home they quickly biodegrade in your waste.

Our chilled ice bricks are water which you can pour safely down the sink and recycle the plastic, however, why not reuse them yourself or give to friends to make use of?

Food boxes

You will notice our food containers are printed with a message informing you it is fully compostable, either at home or again if they head into general waste they will quickly biodegrade.

Our little sample pots are made from sugar pulp and our deli pots are also recyclable.